Privacy Policy

1. Our Commitment to Your Privacy

One Stop Therapy Shop is committed to protecting your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

2. Information We Collect

We collect information only when voluntarily provided: full name, email address, phone number, the nature of your inquiry, and payment details (processed externally). Collected via contact form, order intake forms, and direct communications.

3. How We Use Your Information

Used solely to: respond to inquiries and deliver services, process payments, communicate service-related updates, and comply with legal obligations. We do not use your information for unsolicited marketing.

4. We Do Not Sell Your Information

We do not sell, rent, trade, or disclose your personal information to third parties for commercial purposes.

5. Payment Processing

Payments processed via PayPal or e-transfer to onestoptherapyshop@gmail.com. We do not store card or banking data on our servers. Cash and cheques also accepted. PayPal's privacy policy governs their platform.

6. Data Retention

Retained only as long as needed or required by law. Legal document client files kept for a minimum of seven (7) years per professional best practices.

7. Your Rights Under PIPEDA

You may request access to your data, request corrections, or withdraw consent (subject to legal restrictions). We respond to all privacy inquiries within 30 days.

8. Cookies & Analytics

Basic analytics may be used to understand traffic. No third-party advertising cookies. You may decline cookies via browser settings.

9. External Links

We link to Fresha, PayPal, and SafeGround. We are not responsible for their privacy practices.

10. Privacy Inquiries